Great leaders often do the small things in big ways. And, many times, this means they do "just a little bit more" than is required. That's what gives them the competitive edge over their competition--that razor's edge
In this episode, we discuss just a few recommendations that, while seemingly small, can make all the difference in our success:
- Greet others first
- Be courteous
- Offer help before it's sought
- Send cards or letters to offer a word of encouragement, thanks, etc.
- Return phone calls promptly
- Check your email messages to ensure that they aren't harsh or could be misinterpreted
- Read Good to Great by Jim Collins and Psychology of Winning by Denis Waitley. These are just two of the many books I consider essential in a leader's library. Remember, "all leaders are readers."
- Seek ways to make others' jobs easier and faster
- Value others' opinions
- Apologize if wrong has been done. True/effective leaders take personal responsibility for their errant actions.
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